Return & Cancellation Policy
Return Policy
Due to the nature of sealed product in the TCG industry, we do not offer returns. That said, if something arrives damaged or not as described, send us an email and we'll make it right | ThePokeBaron@gmail.com
Cancellations can be requested prior to shipment but are subject to a 6% cancellation fee. This fee will be deducted from the refunded amount. This covers the non-refundable payment processing fee we are charged when the initial transaction is made.
Transactions that are a part of a LIVE EVENT cannot be refunded once opened on stream
Email ThePokebaron@gmail.com with the Subject line: "CANCEL ORDER #..."
Pre-Order & Cancellation Policy
Preorders are items purchased before their official release date. When you place a preorder, you are reserving product that has been specifically allocated for you. Because payment processors charge non-refundable fees, all cancelled preorders are subject to a 6% cancellation fee. This fee covers processing costs and is not avoidable, even if the order is canceled shortly after being placed. The 6% cancellation fee applies to ALL ORDERS.
Preorders and Combined Orders Ship Together
If you purchase non-preorder items in the same order as a preorder item: Your entire order will not ship until the latest preorder item releases.
This means:
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All items in the order ship together
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No partial shipments are offered
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Shipping costs cannot be split after the order is placed
Recommendation: To avoid delays, please purchase preorder items separately from in-stock items.